• Our service, unless stated otherwise, provides you with a personalized tour, commentary, entry fees, accommodation transfers, and complimentary water.
  • Children under 7 years of age will require a child safety seat.
  • Meals will be pre booked and can be flexible to suit your interests. We recommend doing a set menu only for bigger groups or if it is required by the restaurant. Meals will be at the clients own cost unless stated by us previously.
  • Overtime rates of $70 AUD per hour may apply if extra activities are added (e.g. dinner stops after a tour, added services and transfers).
  • Prices are determined according to the season and subject to change.
  • Anyone under the age of 16 must be accompanied by an adult (18+).
  • Valid credit card details must be provided upon booking your tour with us.
  • CANCELLATION POLICY
  • Upon booking we will take a 50% deposit of your tour/s rate. The remaining 50% will be taken on or after the day of your tour.
  • Cancellations made within 24 hours before the tour result in a 100% cancellation fee.
  • Cancellations must be made at least 72 hours before the tour commences or we will hold your deposit (50% of the tour/s rate) as a cancellation fee.
  • Private Tours Victoria does not offer refunds for pre purchased activities that have been cancelled within 48 hours of the tour commencing.
  • A proof of identification, such as a valid International passport, an Australian passport, or a current Australian driver’s license/key pass may be asked for the client to provide for safety reasons.
  • The client acknowledges that during a tour he / she is required to submit to the reasonable instructions and leadership of guide(s).
  • Parents, teachers, and those in comparable roles in respect of children must maintain control of those children.
  • The client acknowledges that persons attending a tour are entitled to expect a high standard of conduct and regard for personal well being on the part of all clients.
  • For this reason the client accepts that Private Tours Victoria may, in its absolute discretion and without the need to give reasons, arrange for him / her to be removed from a tour, if necessary against his / her will. Circumstances in which this might occur include (without limitation) disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing; incapacity or inability to meet the general safety regulations of the tour. In such circumstances the client will not be entitled to a refund.
  • Private Tours Victoria will not be liable for any losses so resulting. The client will reimburse Private Tours Victoria its reasonable costs of effecting his / her removal.
  • Private Tours Victoria: Tours take place in the open countryside and are by their very nature not absolutely free from hazard.
  • Private Tours Victoria makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risks that may remain.
  • Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without Private Tours Victoria being at fault and accepts that to that extent he / she is taking part in a Private Tours Victoria tour at his / her own risk.
  • The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions and the expenses of delay and harm) caused other than by the negligence of Private Tours Victoria. If any situation arises is not the responsibility of Private Tours Victoria and that Private Tours Victoria liability is hereby limited.
  • In the unlikely event that a client has cause for complaint about a tour, complaint should be made to a representative of Private Tours Victoria during the event, in order that corrective action can, if necessary, be taken. The client acknowledges that it is unreasonable to take no action during a course but to complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days.
  • To the extent permitted by law Private Tours Victoria will not be liable in respect of claims first intimated later than 28 days from the close of the relevant tour.
  • The client acknowledges that they may have to sign a consent form prior to their tour or activities they part take in. A consent form acknowledging all the terms and conditions will be presented to the client on the morning of the tour.